Privacy Policy

Last Updated: May 2026

Welcome, and thank you for your interest in Robotiq Inc. ("Robotiq", "we", "us"), our website at robotiq.com (the "Site"), and all other websites, platforms and digital services operated by Robotiq, including, without limitation, our blog at blog.robotiq.com, the DoF forum at dof.robotiq.com, the IQ Platform accessible notably via iq.robotiq.com, the training platform accessible at elearning.robotiq.com, as well as the software and other services on which a link to this Policy is displayed, and any other communication with individuals by written or oral means, for example by email or telephone (collectively designated, together with the Site, as our "Service").

This Privacy Policy (the "Policy") describes the information we collect through or by means of the Service, how we use and disclose such information, and the measures we take to protect it. By visiting the Site or using the Service, you accept this Policy.

This Policy is incorporated into and subject to our Terms and Conditions. Capitalized terms used but not defined in this Policy have the meaning given to them in our Terms and Conditions. This Policy does not apply to information concerning Robotiq's employees or its suppliers.

1. COLLECTION OF INFORMATION

We collect different types of information through or from the Service. As described below, the legal bases for processing Personal Information are primarily that processing is necessary to provide the Service or is carried out in the course of our legitimate interests, which are explained further in the "Use of Information" section. We may also process Personal Information with your consent, where required.

a) Information provided by the user

When using the Service, you may provide and we may collect certain information that identifies you, directly or indirectly, personally or that can be used to identify you personally ("Personal Information"). Personal Information includes (without limitation) the following categories of information: first name, last name, email address, telephone number, country, professional contact details, company name, role/title, CV (for a job application), username and password. Personal Information may also include other information, such as preferences, where such information is linked to information that identifies a particular individual. You can provide us with Personal Information in various ways through the Service. For example, when you use the Service, you send us customer service requests, you subscribe to receive our newsletters, you register to open an account, you interact with other users of the Service, or you take part in other online activities. If you choose not to disclose Personal Information that we request, you may not be able to access certain parts of the Service.

b) Information collected automatically

When using the Service, we may automatically record certain information from your device using various types of technology, including cookies, "clear GIFs" or "web beacons". This automatically collected information may include the IP address or other device addresses or IDs, the Internet browser and/or device type, the pages or websites visited immediately before or after the use of the Service, the pages or other content you view or interact with on the Service, and the dates and times of the visit to, access to, or use of the Service. We may also use these technologies to collect information about your interaction with email messages, for example whether you open a message or click on a link in it. You can limit the collection of certain information by our Service, for example by choosing to disable cookies by default through your browser's options. Please be aware that by doing so, you may not be able to use certain specific features on our Service, such as maintaining an online account. We use, where applicable with your consent, automatically collected information and other information collected on the Service via cookies and similar technologies to: (i) personalize our Service, such as saving your information so that you do not have to re-enter it during a visit or on subsequent visits; (ii) provide personalized advertising, content and information; (iii) monitor and analyze the effectiveness of the Service and of third-party marketing activities; (iv) monitor site usage metrics such as the total number of visitors and pages viewed; and (v) track your entries, submissions and status in connection with promotions or other activities on the Service.

c) Information from other sources

We may obtain information, including Personal Information, from third parties and from sources other than the Service, such as our partners or advertisers. If we combine or associate information from other sources with Personal Information that we collect through the Service, we will treat the combined information as Personal Information in accordance with this Policy.

2. USE OF INFORMATION

We take steps to ensure that only employees who need to access your Personal Information to perform their professional duties will have access to it.

We use the information collected in various ways when providing the Service and operating our business, including to:

3. DISCLOSURE OF INFORMATION

In order to perform the Service, we may in some cases disclose information you provide to us:

• within our family of companies, including parent companies, businesses, affiliated companies, subsidiaries, operating units, and other companies under common ownership;
• with third-party service providers that provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to or process Personal Information in order to provide such services. We limit the information provided to these service providers to what is reasonably necessary for them to perform their functions;
• with governmental and law enforcement entities when required by law. For greater clarity, we may disclose Personal Information or other information if required by law or in good faith if such action is necessary to comply with applicable laws, in response to a court order, judicial proceeding, subpoena or any other valid warrant, or to otherwise cooperate with governmental or law enforcement entities; and
• to an acquirer, successor or assignee in the context of a merger, acquisition, debt financing, sale of assets or similar transaction, as well as in the event of insolvency, bankruptcy or receivership in which information is transferred to one or more third parties as one of our business assets, and only if the recipient of your Personal Information adopts a privacy policy with terms substantially consistent with this Policy.

When we disclose your Personal Information to third parties, we take reasonable steps to ensure that the rules set out in this Policy are applied and that those third parties provide sufficient guarantees to implement appropriate organizational and technical measures.

Please note that certain products and services allow you to share your information, which may include Personal Information, with other people. When you personally share such information, whether through features of the Site or any of our Services, or by any other means, you are responsible for any use a third party may make of that information.

4. SECURITY AND RETENTION

We follow generally accepted industry standards to protect the Personal Information you transmit to us, both during transmission and after we have received it. We maintain appropriate physical, technical and administrative safeguards to protect it against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other form of unlawful processing of the Personal Information in our possession.

However, no method of transmission over the Internet or method of electronic storage is entirely secure. We cannot ensure or guarantee the security of information that you transmit to us or that we store on the Service, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or administrative safeguards. If you believe that your Personal Information has been compromised, please contact us as indicated in the "Contact" section. If we become aware of a security systems breach, we will notify you and notify the authorities of the occurrence of the breach in accordance with applicable law.

We will keep your Personal Information for as long as reasonably necessary to fulfill the relevant purposes set out in this Policy and to comply with our legal and regulatory obligations. If you would like to know more about how long we retain your Personal Information, please contact us as indicated in the "Contact" section.

5. TRANSFER OF PERSONAL INFORMATION

Your Personal Information may be stored and processed in any country where we have facilities or where we engage third-party service providers. By using the Service, you consent to transferring your Personal Information to countries outside your country of residence. These countries may have data protection rules that differ from those of your country, and your Personal Information may be disclosed there to governments, courts, or law enforcement or regulatory bodies, in accordance with national laws. However, our practices regarding your Personal Information will at all times continue to be governed by this Policy and, where applicable, we will comply with the requirements of applicable laws regarding transfers of Personal Information outside the European Union, the European Economic Area or Québec.

6. THIRD-PARTY SERVICES

The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party websites or services is provided directly to the operators of such services and is subject to those operators' policies, where applicable, governing privacy and security, even if accessed through the Service. We are not responsible for the content or the privacy and security practices and policies of third-party websites or services to which links or access are provided via the Service. We encourage you to review the privacy and security policies of these third parties before providing them with any information.

7. RIGHTS REGARDING PERSONAL INFORMATION

Upon written request and subject to proof of identity, you may access the Personal Information about you that we hold, use or disclose, and request that any necessary corrections be made, where applicable, as the law permits or requires. However, to ensure that the Personal Information we maintain about you is accurate and up to date, please inform us immediately by email at the address mentioned in the "Contact" section if your Personal Information changes.

In certain circumstances and under the conditions provided by applicable law, you may have additional rights, including: (i) the right to withdraw your consent to processing, in particular where consent is the basis for processing; (ii) the right to object to the processing of your Personal Information; (iii) the right to have Personal Information concerning you erased, to request its de-indexation, or to request that its dissemination cease; (iv) the right to request that we restrict the processing of your Personal Information; (v) the right to portability of the Personal Information you have provided to us in a structured, commonly used and machine-readable format; (vi) the right to object to decisions taken by automated means that produce legal effects concerning you or significantly affect you in a similar manner, or to submit observations; (vii) the right to lodge a complaint with the data protection authorities.

If you wish to learn more about your rights in Canada, and in particular in Québec, you can visit the page of the Commission d'accès à l'information at the following address: https://www.cai.gouv.qc.ca/protection-renseignements-personnels/citoyens-protection-renseignements-personnels/acces-et-protection-renseignements-personnels

If you wish to learn more about your rights under the GDPR, you can visit the European Commission's Data Protection page at: https://commission.europa.eu/law/law-topic/data-protection_en. Please note that the term Personal Information used in this Policy is equivalent to the term "personal data" within the meaning of the GDPR.

Under the GDPR, Robotiq acts both as a "Data Controller" and a "Data Processor". As a Data Controller, Robotiq is required to protect the data of our customers as they interact directly with our services such as https://robotiq.com. As a Data Processor, Robotiq is required to protect the data of users of our partners and customers as it passes through our systems.

8. CHILDREN'S PRIVACY

The Service is not intended for children under the age of 16, regardless of their place of residence, and we do not knowingly collect Personal Information from children under 16 without obtaining the consent of the holder of parental authority. We apply this 16-year-old threshold to all of our users in order to provide a uniform and high level of protection, even where the applicable law in your jurisdiction sets a lower threshold (notably 14 years under the Act respecting the protection of personal information in the private sector in Québec, or 13 years under the Children's Online Privacy Protection Act (COPPA) in the United States). If you are under 16, please do not use or access the Service at any time or in any manner. If we learn that Personal Information has been collected on the Service from individuals under 16 and without verifiable parental consent, we will take appropriate steps to delete such information. If you are a parent or guardian and discover that your child under the age of 16 has provided Personal Information, you may alert us as indicated in the "Contact" section and request the deletion of that child's Personal Information from our systems.

9. UPDATES

Please review this page periodically to be informed of any changes made to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, indicate the date of the latest revision, and comply with applicable law. Your continued use of the Service after the effective date of the revised Policy indicates that you have read, understood and accepted the version of the Policy in effect.

10. CONTACT

If you have any questions or comments regarding this Policy or your Personal Information, wish to make a request for access or rectification, exercise any applicable rights, lodge a complaint, or obtain information regarding our policies and practices concerning service providers outside Canada, you may contact our Officer in charge of the protection of personal information — also acting as Data Protection Officer (DPO) within the meaning of the GDPR for users located in the European Union or the European Economic Area, and as point of contact for requests made under applicable laws in other jurisdictions, including the United States — by postal mail or by email, using the following contact details:

Robotiq Inc.
Officer in charge of the protection of personal information
966, chemin Olivier, Suite 500
Lévis, Québec, G7A 2N1, Canada
privacy@robotiq.com

ADDENDUM — DATA PROCESSING AGREEMENT

DATA PROCESSING AGREEMENT